Terms of service

Xukko lets you connect a professional Instagram account and automatically reply to comments, direct messages, story replies and story mentions, view conversations in one inbox, collect contact details people share, and schedule posts and reels. Features may change as we improve the product and as Instagram changes its API.

You must be at least 18 and use Xukko for a business, creator or professional purpose. You need an Instagram Business or Creator account that you own or are authorised to manage.

Keep your login details safe and tell us at hello@xukko.com if you think someone else has used your account. You’re responsible for what happens in your workspace, including actions by team members you invite.

Xukko works through Meta’s official Instagram API. Your use of Instagram is also governed by Instagram’s Terms of Use, Community Guidelines and messaging policies, and you agree to follow them.

Meta controls what the API allows. If Meta changes, limits or withdraws a feature, or restricts your Instagram account, parts of Xukko may stop working. We’re not responsible for Meta’s decisions, and Xukko is not affiliated with or endorsed by Meta or Instagram.

You’re responsible for every message your automations send. You agree not to use Xukko to:

• send spam, or messages people didn’t ask for or wouldn’t expect;
• mislead people, impersonate anyone, or run scams, fake giveaways or pyramid schemes;
• sell or promote anything illegal in India or prohibited by Instagram’s policies, including weapons, drugs, and adult content;
• ask for sensitive data such as passwords, OTPs, card numbers, Aadhaar numbers or health information in automated messages;
• harass, threaten or discriminate against anyone;
• get around Instagram’s limits, interfere with the service, or access it other than through the interfaces we provide.

We may pause automations or suspend an account that breaks these rules, and remove content to comply with the law.

If you turn on AI answers, replies are written automatically from the price list, FAQs and description you provide. AI can make mistakes, such as quoting the wrong price or misunderstanding a question. Keep your information up to date, test replies in settings, and check the inbox. You’re responsible for answers sent from your account, including any offers or prices they mention.

You own the content you add and the conversations in your account. You give us permission to store, process and send it only as needed to run Xukko for you.

When you collect contact details from people through Xukko, you’re responsible for having a lawful reason to collect them, telling people how you’ll use them, and honouring their requests to stop or delete. Our privacy policy explains how we handle personal data.

Xukko is free during early access. Before we charge for it, we’ll publish prices in rupees on the pricing page and email workspace owners. You won’t be charged unless you choose a paid plan. Paid plans will come with their own billing terms, shown before you subscribe.

Xukko owns Xukko, its software, design and brand. These terms give you the right to use it for your business while your account is active; they don’t transfer any ownership. If you send us feedback, we may use it without owing you anything.

You can stop using Xukko at any time by disconnecting Instagram and asking us to delete your workspace (see data deletion). We may suspend or close an account that breaks these terms, puts other users or the service at risk, or that we’re required to close by law. Where reasonable, we’ll warn you first and give you time to fix the problem.

We work to keep Xukko running and accurate, but it’s provided “as is”, especially during early access. We don’t promise it will be uninterrupted or error-free, that every comment or message will be detected, or that Instagram will deliver every reply.

To the extent the law allows, Xukko is not liable for indirect or consequential losses, such as lost sales, lost profits or a restricted Instagram account. Our total liability for any claim relating to Xukko is limited to the amount you paid us in the 12 months before the claim, or ₹5,000 if you haven’t paid us anything.

If someone makes a claim against Xukko because of messages you sent, content you added or your breach of these terms, you agree to cover the reasonable costs of that claim.

These terms are governed by the laws of India. Courts in [city] have exclusive jurisdiction over any dispute, after we have both tried to settle it in good faith by email.

If we change these terms in a way that matters, we’ll email workspace owners at least 14 days before the change takes effect. Continuing to use Xukko after that means you accept the new terms.

Xukko, [registered address], India. Email hello@xukko.com.